Privacy policy

PRIVACY POLICY

Last updated: April 30, 2026

Coastal Building Supply operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Coastal Building Supply is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information.

Personal Information We Collect

We may collect:

  • Contact details, including your name, address, phone number, and email
  • Financial and transaction information
  • Account information
  • Communications with us
  • Device and usage information

How We Use Your Personal Information

We may use your information to:

  • Provide and improve our Services
  • Process transactions and coordinate delivery
  • Respond to inquiries and provide support
  • Send communications related to your account or orders
  • Send marketing and promotional communications
  • Maintain security and prevent fraud
  • Comply with legal obligations

Communicating with You

We may communicate with you via phone, email, or SMS (text message).

If you provide your phone number and opt in, you may receive text messages related to:

  • Quote requests and follow-ups
  • Order updates
  • Delivery coordination
  • Customer support
  • Occasional promotional messages

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP or request assistance by replying HELP.

Consent to receive SMS messages is not a condition of purchase.

How We Disclose Personal Information

We may share your information with trusted service providers such as:

  • Shopify and related service providers
  • Delivery and freight partners
  • Marketing and analytics providers
  • Payment processors

SMS consent is not shared with third parties or affiliates for marketing purposes.

Cookies & Tracking

We may use cookies and similar technologies to enhance your experience, analyze site usage, and improve our Services.

We use tools such as Google Analytics, Meta Pixel, Klaviyo, and Microsoft Clarity to understand how users interact with our website. These tools may collect information about your device, browsing behavior, pages visited, clicks, scrolling activity, and other engagement data.

Session recordings and heatmaps may be used to better understand user behavior and improve website performance and usability. These tools may use cookies or similar tracking technologies to collect this information.

For more information on how Microsoft collects and uses data, please visit the Microsoft Privacy Statement.

By using our website, you consent to the use of these technologies as described in this Privacy Policy.

Managing Communication Preferences

You may opt out of marketing emails at any time using the unsubscribe link.

If you have opted in to SMS communications, you may opt out at any time by replying STOP.

Security and Retention

We take reasonable measures to protect your information, but no system is completely secure.

Changes to This Policy

We may update this Privacy Policy at any time. Updates will be reflected by the “Last updated” date at the top of this page.

Contact

Coastal Building Supply
221 Switchyard Road
Wilmington, NC 28403
admin@coastalbuilding.com
(910) 815-2900